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Creatorly (Pty) Ltd t/a Assist Pro
Last updated: 02/02/2026

These Terms and Conditions apply to all purchases, downloads, and use of Assist Pro products, services, and website. By using our software or accessing our website, you agree to these terms.

1. Definitions

• “Assist Pro”, “we”, “us” refers to Creatorly (Pty) Ltd.

• “User”, “you” refers to any person or company that buys, downloads, installs, or uses our products.

• “Software” means any Assist Pro digital product, Excel add-ins, licenses, or tools.

• “Website” refers to assist-pro.co.za or any related pages.

2. Use of the Software

You’re granted a non-exclusive, non-transferable license to use Assist Pro software.
You may not:

• Copy, reproduce, or resell the software

• Modify the software or reverse-engineer the code

• Share license keys or activation files

• Use the software in ways that violate South African law or cause harm

Licenses are provided per user unless otherwise agreed.

3. License Activation

Activation requires:

• A valid purchase

• A working email address

• Acceptance of these terms

You’re responsible for keeping your license key secure. Lost or shared keys may be disabled.

Enterprise or group licenses follow the terms agreed at the time of purchase.

4. Payments

All payments are processed through trusted third-party payment providers.
Prices may change from time to time. Any price changes apply to future purchases, not existing licenses.

If a payment fails or is reversed, the corresponding license may be suspended.

5. Updates and Improvements

Assist Pro regularly releases updates, improvements, and bug fixes.
We aim to provide stable and reliable updates, but we don’t guarantee that:

• All updates will work on every device or Excel version

• Features will remain unchanged forever

Some updates may require a newer version of Excel or Windows.

6. Support

Support is available through support@assist-pro.co.za.
We provide:

• Installation help

• Activation assistance

• Bug troubleshooting

• General product guidance

Support does not include custom VBA development unless agreed separately.

7. Refund Policy

You may request a refund within 14 days of purchase if:

• You encountered a problem we cannot resolve, or

• The product does not perform as advertised

Refunds are not given for:

• Change of mind

• Incorrect purchases

• Failure to meet system requirements when those requirements were clearly stated

Once refunded, the license is deactivated.

8. Digital Products

Since Assist Pro tools are digital products:

• Delivery happens immediately after payment

• You’re responsible for downloading and installing the product

• Lost installations can be restored by contacting support

We are not responsible for issues caused by:

• Damaged Excel installations

• Windows corruption

• Interference from other add-ins or software

9. Fair Use & Restrictions

To protect our business and other customers, you agree that you will not:

• Share the installer publicly

• Distribute cracked or modified versions

• Attempt to bypass licensing systems

• Misuse tools in ways that violate company policies, laws, or audit standards

Violations may result in license termination.

10. Website Use

By using our website, you agree not to:

• Attempt unauthorized access

• Upload harmful material

• Use our content (text, images, branding) without permission

We make reasonable efforts to maintain website uptime but do not guarantee uninterrupted availability.

11. Limitation of Liability

Assist Pro is designed to improve productivity, but results may vary depending on your data, environment, and usage.

We are not liable for:

• Financial losses

• Business interruptions

• Data loss

• Errors caused by incorrect formulas, human input, or misuse

Use of the software is at your own risk.

12. Backups

Before using Assist Pro tools on important Excel files, you accept that:

• You are responsible for creating backups

• We are not responsible for damage caused by user mistakes or incompatible files

Tools that modify or clean data should always be tested on a copy first.

13. Termination of Access

We may suspend or terminate your license if:

• You violate these terms

• You engage in fraud, piracy, or misuse

• Payment disputes occur

Termination does not entitle you to a refund.

14. Privacy

Your privacy is protected according to our Privacy Policy.
We do not sell your information.

15. Governing Law

These terms are governed by the laws of South Africa.
Any disputes will fall under South African jurisdiction.

16. Changes to These Terms

We may update these Terms and Conditions from time to time.
The updated date at the top of the document shows when changes were made.

Continued use of the software means you accept the updated terms.

17. Contact Information

If you have questions about these terms, email:

support@assist-pro.co.za