Privacy Policy
Privacy Policy
Creatorly (Pty) Ltd t/a Assist Pro
Last updated: 02/02/2026
Creatorly (Pty) Ltd, trading as Assist Pro, respects your privacy and protects your personal information. This policy explains what data we collect, why we collect it, and how we keep it safe.
1. Who We Are
Creatorly (Pty) Ltd t/a Assist Pro (“Assist Pro”, “we”, “our”, “us”) provides software tools, digital products, and support services for Excel users.
If you have questions about this policy, you can contact us at support@assist-pro.co.za.
2. Information We Collect
We only collect information needed to deliver our services and support. This may include:
2.1 Information You Provide
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Your name
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Email address
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Billing or payment information (processed securely by third-party payment providers)
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Activation or licensing details for Assist Pro products
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Any information you include when you contact support
2.2 Information Collected Automatically
When you visit our website or use our products, we may collect:
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Device and browser information
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Website or product usage data
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Error logs that help us improve stability and performance
We do not collect unnecessary personal data.
3. How We Use Your Information
Your information may be used to:
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Deliver and improve Assist Pro products
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Register and manage licenses or subscriptions
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Provide support and communicate with you
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Process payments
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Monitor misuse or unauthorized use of our software
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Meet legal and regulatory obligations
We never sell your personal information.
4. Sharing Your Information
We only share your data with trusted service providers when needed, such as:
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Payment gateways
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Hosting, cloud, or analytics services
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Email communication platforms
These providers must protect your data and may only use it to perform services for Assist Pro.
5. Data Security
We take reasonable measures to protect your information from loss, misuse, or unauthorized access. While no system is completely secure, we follow industry practices to safeguard your data.
6. Data Retention
We keep your information only as long as needed to:
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Provide and maintain your account or license
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Meet legal and financial record-keeping requirements
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Resolve disputes or enforce agreements
You may ask us to delete your information if it’s no longer required.
7. Your Rights
Under South African law (POPIA) and other applicable regulations, you may:
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Request access to the personal information we hold
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Ask us to update or delete your information
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Object to certain types of processing
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Withdraw consent where consent was the legal basis
To make a request, email support@assist-pro.co.za.
8. Cookies and Tracking
Our website may use cookies to support functionality, improve performance, and understand how visitors interact with the site. You can manage cookie preferences through your browser.
9. Children’s Privacy
Assist Pro does not target its services to minors and does not knowingly collect personal information from anyone under 18.
10. Changes to This Policy
Updates to this policy will be posted on our website. The latest version will always reflect the “Last updated” date above.
11. Contact Us
If you have questions or privacy concerns, contact: