Legal entity and service provider: Assist Pro (Pty) Ltd. Assist Pro is the product and trading brand used throughout these policies. Contact: support@assist-pro.co.za.
1. Online purchases
Before completing an online purchase, the customer should be shown the applicable product or service, material features, full price, billing frequency, recurring nature of the plan if applicable, material setup or add-on charges, cancellation method and links to the governing Terms and Refund Policy.
The customer should have a reasonable opportunity to review and correct the order before final submission.
2. Electronic records
Order confirmations, invoices, service notices and contractual communications may be supplied electronically. Assist Pro may keep reasonable records of purchases, policy acceptance, licences, account events and support communications for operational, legal and security purposes.
3. Privacy and POPIA requests
Requests relating to access, correction, deletion, objection, direct marketing or other privacy rights may be sent to support@assist-pro.co.za. Include enough information for Assist Pro to verify and locate the relevant information without sending unnecessary sensitive information.
5. Complaints
Product, billing, privacy or service complaints should first be sent to support@assist-pro.co.za. This does not limit any right to approach a regulator, consumer body, tribunal, ombud or court with jurisdiction.
6. Formal supplier particulars
Where law requires additional supplier particulars for a specific electronic transaction, those particulars should be displayed in the applicable checkout, order confirmation, invoice or formal statutory notice. This page is intentionally kept concise and should not be used to hide information that legislation requires at the point of sale.