Legal entity and service provider: Assist Pro (Pty) Ltd. Assist Pro is the product and trading brand used throughout these policies. Contact: support@assist-pro.co.za.
1. Scope and acceptance
These Terms apply when you use the Assist Pro website, create an account, start a trial, purchase or renew a plan, download or install Assist Pro software, use a companion application, or use any related online feature. By purchasing, activating, installing or using the service, you agree to these Terms and the policies linked to them.
In these Terms, “Assist Pro” includes the Assist Pro website, Excel tools, desktop software, companion applications, online services, documentation and related features made available under the Assist Pro brand.
2. Plans, trials and pricing
Available plans, features, usage limits, trial periods and prices are shown on the website, quotation or order summary applicable at the time of purchase.
Any recurring billing frequency, setup charge or separately priced add-on must be shown before payment.
A trial is for evaluation and may have reasonable feature, usage, account or device limits.
Unless a trial offer clearly says otherwise, a free trial does not create an obligation to purchase.
3. Subscription and cancellation
A recurring subscription continues for the billing period shown at checkout until cancelled, subject to applicable law. You may cancel future renewal using the available account or support process. Cancellation normally stops future billing and does not automatically create a refund for a period already paid, except where the Refund, Cancellation & Billing Policy or applicable law provides otherwise.
4. Software licence
While your access is active and fees are paid, Assist Pro grants you a limited, non-exclusive, non-transferable and revocable licence to install and use the purchased software and features for legitimate personal or internal business purposes within the applicable plan, seat, device and usage limits.
You do not acquire ownership of Assist Pro, its source code, branding, libraries, templates, documentation or other intellectual property.
You may keep your own workbooks, reports, exported files and data after a subscription ends, but licensed Assist Pro functions may require active access.
You may not resell, sublicense, share licences outside permitted users, bypass activation controls, reverse engineer protected components where prohibited, or use the service to infringe another person’s rights.
Assist Pro may use reasonable device, entitlement and licence-validation controls to prevent unauthorised use.
5. Your data and files
You retain ownership of files, workbooks, prompts, documents, evidence and other information you provide. You give Assist Pro only the rights reasonably needed to process, transmit, store or support that information for the service you choose to use.
You must only process information that you are authorised to use. You are responsible for applying your organisation’s confidentiality, retention and professional rules.
6. Professional use, automation and AI
Generated formulas, macros, matches, classifications, mappings, samples, explanations, reports and AI-generated content can be incomplete or wrong.
Test automation on a copy of important files and keep appropriate backups.
Reconcile totals, row counts, calculations and outputs to source information before relying on them.
Do not submit confidential or regulated information to an online or AI feature unless you are authorised to do so and your organisation permits that processing.
You remain responsible for any work you sign, submit, publish or rely on.
7. Service availability and updates
Assist Pro may update, improve, replace or retire features for security, compatibility, legal or product reasons. Reasonable efforts are made to keep paid services available, but uninterrupted or error-free operation cannot be guaranteed. Some features may depend on third-party software, internet access or external services outside Assist Pro’s direct control.
8. Security and account responsibility
Keep your account credentials, licence details, devices and API keys secure. Notify support promptly if you suspect unauthorised access. Assist Pro may temporarily restrict access where reasonably necessary to protect users, systems or data.
9. Intellectual property
Assist Pro and its underlying software, design, documentation, branding and original materials are protected by intellectual-property law. Feedback may be used to improve the product without transferring ownership of your confidential information or data.
10. Warranties and liability
The service is provided with the level of care and quality required by applicable law. To the maximum extent lawfully permitted, Assist Pro is not responsible for indirect, consequential or special loss arising from use of the service, loss of profits, loss of opportunity or loss caused by relying on an output without reasonable verification. Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded.
11. Suspension and termination
Access may be suspended or terminated for non-payment, material breach, fraud, unlawful use, security abuse or deliberate circumvention of licence controls. Where reasonable and legally required, users will be given notice or an opportunity to remedy the issue.
12. Refunds and consumer rights
The Refund, Cancellation & Billing Policy forms part of these Terms. Mandatory rights under South African consumer and electronic-commerce law remain applicable and are not waived by these Terms.
13. Changes to these Terms
Assist Pro may update these Terms for legal, security, operational or product reasons. The current version and effective date will be published with the Terms. Material changes affecting an existing paid subscription will be communicated in a reasonable manner where required.
14. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa. Users should first contact support so that a dispute can be resolved informally where possible. Nothing prevents a user from using any court, regulator, consumer body or other remedy available by law.
15. Contact
Questions about these Terms or the service can be sent to support@assist-pro.co.za.