Legal entity and service provider: Assist Pro (Pty) Ltd. Assist Pro is the product and trading brand used throughout these policies. Contact: support@assist-pro.co.za.
1. Scope
This policy applies to Assist Pro subscriptions, software access, companion applications, add-ons, setup services and other paid digital services unless a separate written quotation or order states additional terms.
2. Trials
Where a free trial is offered, its length and limits are shown with the offer. Unless the offer clearly says that it converts automatically to a paid plan, the trial expires without creating an obligation to buy.
3. Statutory cooling-off and consumer remedies
Qualifying electronic transactions may have cooling-off or cancellation rights under applicable law. Certain digital services can be excluded from a cooling-off right where performance starts with the consumer’s consent before the statutory period ends. Nothing in this policy overrides a non-waivable statutory right.
4. Technical problems
If a genuine technical problem materially prevents reasonable use, contact support as soon as possible. Assist Pro may first offer troubleshooting, licence correction, repair, replacement, reinstallation or another reasonable solution. If the problem cannot reasonably be resolved, any refund or other remedy will be considered in line with the applicable offer and the user’s statutory rights.
5. Change-of-mind refunds
Except where law or a specific advertised guarantee provides otherwise, digital subscriptions and software access are not automatically refundable merely because a user changes their mind after access has been supplied or substantial use has taken place.
6. Setup or onboarding charges
If a separately disclosed setup or onboarding charge applies, it covers work such as provisioning, configuration or account setup. Once that work has started or been completed, the charge may be non-refundable under the voluntary policy, subject always to mandatory legal rights.
7. Monthly and recurring subscriptions
You may cancel future renewal before the next billing date through the available account or support process. Unless a refund is required by law or expressly approved, access continues until the end of the period already paid and unused days are not automatically prorated.
8. Fixed-term or annual plans
The applicable order should state the term, renewal basis and cancellation method. Any mandatory fixed-term cancellation rights and reasonable cancellation charges permitted by law remain applicable.
9. Duplicate or incorrect charges
Report a duplicate, incorrect or unrecognised charge promptly. Assist Pro will investigate with the relevant billing or payment service and correct confirmed errors.
10. How refunds are paid
Approved refunds are normally returned through the original payment method where reasonably possible. Processing time can depend on banks and payment services outside Assist Pro’s control.
11. Contact
For cancellations, refund requests or billing questions, contact support@assist-pro.co.za and include enough information to identify the purchase.