Legal entity and service provider: Assist Pro (Pty) Ltd. Assist Pro is the product and trading brand used throughout these policies. Contact: support@assist-pro.co.za.
1. Scope
This Privacy Policy applies to the Assist Pro website, account and checkout areas, licence and activation services, software, companion applications, support channels, newsletters and online features.
2. Information we may collect
| Category | Examples |
|---|---|
| Account and contact | Name, email address, business name, account identifiers and communication details. |
| Orders and billing | Plan, order, invoice, payment status, transaction references and billing information. Payment-card details may be processed directly by a payment provider. |
| Licence and device | Licensed email, entitlement status, device or installation identifiers, application version and activation or validation events. |
| Usage and diagnostics | Feature usage, technical logs, errors, performance information and security events needed to operate, troubleshoot and improve the service. |
| Website information | IP address, browser or device information, pages visited, referral information and cookie or preference identifiers. |
| Support information | Messages, screenshots, files and other information intentionally supplied to support. |
| Submitted work content | Prompts, selected text, documents or business data intentionally submitted to an online, cloud or AI feature. |
| Marketing preferences | Subscription status, consent records and unsubscribe preferences. |
3. Why we use information
create and manage accounts, trials, licences, subscriptions and entitlements;
provide downloads, activation, support and requested product functions;
process orders, billing status, refunds and customer-service requests;
protect users, detect abuse and maintain security;
diagnose errors and improve reliability, usability and product features;
provide online, cloud or AI functions deliberately selected by the user;
send service notices and requested communications;
send marketing where permitted and honour opt-outs;
comply with legal, tax, accounting, record-keeping and dispute-resolution duties.
4. Grounds for processing
Personal information is processed where necessary to perform a contract, comply with law, pursue a legitimate business purpose that does not unfairly override your rights, protect users or systems, or where valid consent is required and obtained.
5. Service providers and sharing
Assist Pro may use trusted providers that support functions such as website hosting, domains, payments, email, communications, analytics, security, cloud infrastructure, customer support and AI processing. They receive only the information reasonably needed for their role and are expected to protect it appropriately.
Information may also be disclosed where required by law, to protect legal rights or security, during a lawful business restructuring, or when you instruct or authorise the disclosure.
6. International processing
Some service providers or infrastructure may process information outside South Africa. Where personal information is transferred across borders, Assist Pro takes reasonable steps to use lawful transfer mechanisms and appropriate contractual or security safeguards as required by POPIA.
7. AI and online features
When you intentionally use an online or AI feature, the content you submit may be transmitted to the cloud or AI service used for that feature. Do not submit confidential, client, special personal or regulated information unless you have authority and your organisation permits the processing. Where a user connects their own external service or API key, that provider’s terms and privacy practices may also apply.
8. Retention
Information is kept only for as long as reasonably needed for the purpose collected, legal or accounting requirements, security, support, dispute resolution or legitimate business records. Different categories may have different retention periods. Information that is no longer required is deleted, de-identified or securely retained where law requires it.
9. Security
Assist Pro uses reasonable technical and organisational safeguards appropriate to the nature of the information and the risks involved. No system can guarantee absolute security. Users must also protect their devices, credentials, files and API keys.
10. Your POPIA rights
ask whether Assist Pro holds personal information about you;
request access to personal information, subject to lawful limitations;
ask for inaccurate, outdated, incomplete or unlawfully obtained information to be corrected or deleted where applicable;
object to certain processing where POPIA allows it;
withdraw consent where processing depends on consent;
opt out of direct marketing;
raise a complaint with Assist Pro or the Information Regulator if you believe your rights have been infringed.
11. Children
Assist Pro is intended primarily for adult and business users. The service should not be used to submit children’s personal information unless there is a lawful basis, appropriate authority and any consent required by law.
12. Changes and contact
The current version of this policy will be published with its effective date. Privacy questions or requests can be sent to support@assist-pro.co.za. Where formal statutory particulars are required for a specific request, they will be provided through the appropriate legal process.